Midas AI Solutions for the Telecommunications Industry
Connectivity has become essential to our everyday lives and we simply cannot live without 24/7 access. In the highly competitive telecommunication market, customer experience becomes the ultimate differentiator. The antiquated 9-5 customer service and long hold times are no longer acceptable. Midas AI helps the telecommunications industry improve the quality of their customer service 24/7, reach their customers with the latest plans and devices, while reducing cost and boosting profits.
15.8%
Ex-customer reactivation rate
40%
Overdue bill debt collection
80%
Reduction in
hold time
70%
Expected
cost savings
Roadmap to Enhancing your Customer’s Journey
Customer Outreach
Tele-Sales &
Lead Generation
Outbound lead generation to sell plans and upsell add-ons subscriptions such as data, Netflix etc.
Auto
Re-Contracting
Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.
FAQ
Enquiry
✓ Plan and device details
✓ Device troubleshooting
✓ Re-contract dates
✓ Nearest outlets
✓ Business hours
Customer Care
Dynamic
Collection
Negotiate and obtain payment commitment from customers, including date and mode of payment, for their late phone bills.
Courtesy
Reminder
Remind customers on upcoming payments or credit that is pre-due.
Appointment
Scheduler
Arrange appointments for broadband or cable installation and maintenance.
Customer Retention
Customer
Support
Through conversation help customers navigate their requests. Together with Telco’s other omni-channel services, customer service is more effective.
Interactive
Feedback
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
Cross
Selling
✓ Upgrade plan
✓ Devices
