Midas AI Solutions for the Insurance Industry
In the hyper competitive insurance industry, timely responses could be the difference between losing a customer or gaining an advocate. When customers buy an insurance policy, they expect 24/7 coverage, and they expect the same from customer service. Midas AI helps insurance companies to automate both their inbound and outbound call centers.
Allowing them to resolve tier-one customer service requests 24/7 and reach the right client at the right time with the right message with Midas AI Talkbot outbound calls.
45%
Automatically re-contract on existing plans
3X
​Increase in outbound call volume as compared to a human caller
20%
Appointment setting conversion rate from cold leads
70%
Expected cost savings compared to manual calls
Roadmap to Enhancing your Customer’s Journey
Customer Outreach
Tele-Sales &
Lead Generation
Outbound lead generation to sell plans and upsell riders.
Identify high value customers from customer intent analytics.
Auto
Re-Contracting
Proactive reminder for upcoming renewals.
Reconnect with lapsed renewals, capture intent to renew and transfer to live agent.
Insurance Agent Training
Help agents sell better. Equip them with best-in-class objection handling skills from your curated knowledge repository.
Customer Care
Post Purchase
Onboarding
Onboarding customers and maintaining service quality by providing a detailed explanation of key clauses of the insurance product they’ve just purchased.
Customer
Support
Through conversation help customers navigate their requests.
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✓ Existing plan inquiry (panel clinics and hospitals)
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✓ Discover other available policies
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✓ Request for quotes and modify existing quotes
Claims
Enquiry
✓ Update on claim status
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✓ Request for additional documents
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✓ Outbound/inbound appointment setting for insurance investigators
Customer Retention
Interactive
Feedback
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
Sales
Outreach
Conduct highly targeted voice campaigns to your target audience with the right message at the right time.
Courtesy
Reminders
✓ Courtesy reminder for customers about upcoming premium deduction
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✓ Payment method guide
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✓ Request extension of premium payment date
