Midas AI Solutions for the Healthcare Industry
Technology and digitalization are changing the healthcare landscape, improving standards of care and delivering better patient outcomes. Midas AI helps the healthcare industry connect with their patients at scale, boosting patient engagement, streamlining patient journeys and reducing healthcare professional’s workload.
95%
Appointment show up rate
70%
​Cost savings from no show reduction
97%
Customer satisfaction rating
24%
Savings on headcount increase
Roadmap to Enhancing your Customer’s Journey
Customer Outreach
Tele-Sales &
Lead Generation
Outbound lead generation of new marketing packages to customers in hospital database.
Common FAQs
Help patients find information on procedures
​
✓ Necessary documents
✓ Cost
✓ Insurance Coverage
​
✓ Business hours
Tier 1
Patient Care
Collect basic information from patients and guide patients through their patient pathway to direct to the right department.
Customer Care
Appointment
Scheduler
Remind and confirm with patients on upcoming appointments. If needed, perform auto-rescheduling.
Auto
Reminder
Call patients to remind them on medication taking, medical device reading taking etc.
Education
Information
Call to inform patient on dos & don’ts before scheduled surgery.
Customer Retention
Dynamic
Monitoring
Call patients to check on well-being, symptoms, reaction from medication etc.
Inform patients on next steps, if required.
Interactive
Follow-Up
Call patients to inquire about, dietary habits, rehabilitative exercises and lifestyle habits, whether they have been following Doctor’s orders.
Interactive
Feedback
Perform pre-hospitalization or customer service quality surveys through tele-conversation is fast and convenient.
