Midas AI Solutions for the Banking & Finance Industry
Changing customer expectations and new Fintech market entrants are inspiring a technological awakening in the traditional banking and finance industry. Today’s customer expect quick, efficient and hyper-personalized service at the right time. Midas AI helps banks serve their clients better, enhance the customer experience at scale, grow revenues, cut cost and manage risk.
25%
Automated debt collected
80%
Reduction in hold time
20%
Improvement in Net Promoter Score (NPS)
70%
Expected
cost savings
Roadmap to Enhancing your Customer’s Journey
Customer Outreach
Tele-Sales &
Lead Generation
Outbound lead generation to bank customers to sell new promotional financial products.
Auto
Re-Contracting
Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.
Dynamic
Collection
Negotiate and obtain payment commitment from customers, including date and mode of payment.
Customer Care
Customer
Support
Through conversation, help customers navigate their requests. Together with bank’s other omni-channel services, customer service is more effective.
Cards
Servicing
Prompt customers to activate their new cards. Verify transactions with customers for fraud and deactivate their cards.
Courtesy
Reminder
Remind customers about upcoming payments or credit that is pre-due
Customer Retention
Transaction
Verification
Check with CFO and Controller to verify authorization before payment is made out, with identify verification.
Wealth
Purchase
Onboard customers and maintain service quality by ensuring customers have the T&Cs of the financial product purchased
Interactive
Feedback
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
