Midas AI Solutions for the E-Commerce Industry
Especially in this new era of digitalization where hundreds of apps and platforms are competing for your customers’ attention. Modern consumers expect a seamless, hyper-personalized shopping experience. Midas AI Talkbots help the e-commerce industry provide their customers with the same highly personalized, seamless, shopping experience online as they would experience in-store.
45%
Merchant promotion activation
80%
Reduction in hold time
20%
Improvement in Net Promoter Score (NPS)
70%
Expected cost savings
Roadmap to Enhancing your Customer’s Journey
Customer Outreach
Upselling & Lead Generation
Outbound calls to merchants to convince them to participate in upcoming marketing campaign.
Outbound calls to customers to encourage them to take advantage of offers.
Product
Notification
Call customers to inform them that merchandise that they are following has been restocked or having a promotion.
Product
Information
Inform customers on product specifications and delivery options.
Customer Care
Delivery
Scheduler
Remind and confirm with customers on upcoming deliveries. If needed, perform auto-rescheduling.
ETA
Updater
Offer information on delivery ETA and journey process. Confirm with customer if parcel is received and accepted.
Returns &
Refunds
Update customers on their inquiry.
✓ Ensure proper documentation
✓ Return and refund options
✓ Case update
Customer Retention
Interactive
Feedback
​Perform market or customer service quality surveys through tele-conversation is fast and convenient.
Customer
Support
Through conversation help customers navigate their requests. Together with Company’s other omni-channel services, customer service is more effective
Voucher Rewards
& Updates
✓ Offer your customers exclusive highly target promotions and rewards
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✓ Holiday and special offer promotion reminders
